Simply Hemped Limited is the data controller and referred to in this policy as “we” or “us”.
This policy applies to data we process in relation to:
- visitors to our website;
- people who do business with us or visit our store; and
- people who we direct market to.
The information we collect about you
When you do business with us we may collect the following personal information from you: name, postal address, email address, telephone number, credit card and/or other payment information. We may also sometimes obtain personal information from third parties, but only where this is lawful to do so.
How we will use the information about you
We gather this information to allow us to process your registration, process any orders you may make and provide the goods requested. The relevant information may then used by us, our agents and sub-contractors to provide you with information about your account with us or any transactions with us and to communicate with you on any matter relating to the conduct of your account in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods and/or services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and/or services
We may provide you with information about products, services or promotions, which we think may be of interest to you. However, you can always opt out from receiving directing marketing from us.
We direct market to individuals on our marketing database under the legal basis of legitimate interest (see below). There is also a legitimate interest in individuals receiving such marketing communications so they may be appraised of products, services or promotions of which they may be interested.
However, if at any time you opt out of receiving further marketing communications from us we will not send future marketing communications to you, unless you request us to do so. We make opting out as easy as possible by providing easy click opt out links, where possible. You may also refuse permission for us to market to you by emailing us at firstname.lastname@example.org or telephoning us (01625 451 011) or by writing to us at 1 Grove Street, Wilmslow SK9 1DU.
On this basis we consider that our direct marketing policy is proportionate and balanced and complaint with the requirements of the General Data Protection Regulation (EU) 2016/679.
Use of your personal data is based on ours, and your, “legitimate interests”, which is to:
- service customer needs;
- promote and market products and services;
- service customer accounts;
- manage complaints and resolve disputes;
- understand customer behaviour;
- protect and support our business, employees and shareholders;
- prevent and detect crime; and
- test and develop products and services.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
How we protect your information
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you, or to you, via the Internet.
The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.
Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the contact details below. We may charge and administration fee, where this is permitted by law.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by contacting us using the contact details below. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
Sale of business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
How to contact Us
Links to other websites
Terms and conditions of website sale of goods by Simply Hemped Limited to consumers
- The agreement to sell goods
1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us acceptance of your order will occur only when we dispatch your goods and we will confirm dispatch by sending you an email at the email address you have provided to us. Until acceptance of your order by us we will, at our discretion, have the right to refuse your order. If we refuse your order then we will confirm this by sending you an email at the address you have provided to us and we will refund to you any money you have paid.
2.1. The prices payable for goods that you order are as set out in our website.
2.2. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
- Your right to cancel
3.1. You may cancel your order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
3.2. To cancel your order you must notify us in writing.
3.3. If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk and you must not unpack the goods when they are received by you.
3.4. Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 14 days of us receiving your returned goods and provided that they are in the same condition as when delivered to you.
Cancellation by us
4.1 We reserve the right to cancel the order if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.
4.2 If we cancel the order we will notify you by email and refund you in full within 14 days of notice of cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.
5 Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as is reasonably possible after your order is accepted and taking account of the delivery option you have paid for and whilst we will make reasonable endeavours to deliver in the time as detailed on the delivery options this may not always be possible and the indication of delivery time as set out in the delivery options does not make time of the essence.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 If goods are lost or damaged in transit you agree to complete and sign our standard form deceleration form stating this.
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within 14 days of the delivery of the goods in question.
6.2 If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods.
6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, our only obligation will be, at your option:
6.3.1 to make good any shortage or non-delivery;
6.3.2 to replace or repair any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question.
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3.3 above.
6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices must be in writing.
8 Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11 Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12 Promotions and competitions
We reserve the right the withdraw offers, promotions and competitions without notice. We reserve the right not to honour any offer, promotion or competition where we suspect unconscionable behaviour or fraud. In relation to competition wins our decision will be final.
12.1 The New Customer Discount Code, which you may obtain by email by signing up to promotions on our website, may be used for your first purchase only. You should not apply for, or use, another New Customer Discount Code after your first purchase.
13 Money Back Guarantee
If our product does not work for you then please return it to 1 Grove Street, Wilmslow SK9 1DU and we will refund your order plus any reasonable cost of postage that you incur (proof of postage cost required and from UK only). Please note our guarantee is subject to a fair use policy. For example, we may refuse to refund a customer who returns a product that has been significantly used up. Offer limited to one refund per customer or household.
You agree that any review you leave on this or other websites owned, operated, managed or administered by us are our intellectual property.
15 Governing law
This agreement shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
16 Entire agreement